Brooklyns are bombproof and reliable - they are great bikes, but there are other bikes that perform as well or better more cheaply. However - brooklyn you just dont worry about your frame! and if you put an Avy fork or Monster T you pretty much just have to worry about wheels and handlebars (and small parts) because your sh!t aint gonna break.
Banshee has a similar approach but comes from a different base....
Too spensive - (BMW) but no denying they are great stuff...
Customer service, I dunno - it seems to me all the big BMW riders are somewhat down with one or all of the 3 BMW guys...
i cant remember the last time i was ever worried about my bighit failing me in any situation. why? cause its a solid, well built bike that i can depend on when i push my limits a bit too far.